General Terms and Conditions Apart Hotel Acksteiner

If no other agreement is in place, our house apply to the General Terms and Conditions of business for the Austrian Hotel Industry AGBH 2006 with modification of the cancellation policy §5 Chap. §5.5 and §5.6, instead the following cancellation rules apply:
 
Cancellation policy of Apart Hotel Acksteiner
Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated. There is no right of withdrawal according to § 18 Chap. 1 Z. 10 for distance and off premises contracts, instead the following Cancellation rules apply:
 

booked stay between winter saison

Booking guarantee
In order to secure your reservation 30% of booking amount is required on reservation.
Kindly provide your credit-card-details to guarantee your reservation.
 
General cancellation policy
· you may cancel your booking without charge up to 60 days prior to your arrival.
· 60 days up to 30 days prior arrival: a fee of 40% of the booking amount applies.
· 30 days up to 7 days prior arrival: a fee of 70% of the booking amount applies.
· 7 days up to 1 day prior arrival: a fee of 90 % of booking amount applies.
· In case of later arrival and/or earlier departure or a No-Show we will charge the total booking amount.
· In case of reimbursement, we will keep 5% as an administrative-fee..
 

booked stay between summer saison

· No deposit is required.
· You may cancel your booking without charge up to 5 days prior to your arrival.
· 5 days up to 1 day prior to your arrival: a fee of 100% of the booking amount applies.
· In case of later arrival and/or earlier departure or a No-Show we will charge the total booking amount.
 
What if something comes up?
To spare unnecessary expenses and anger on fees for cancellation or termination we recommend concluding travel insurance.

Conditions are subject to change without notice.

please consider the following arrival and departure times when planning your holiday:
arrival / check-in: from 3:00 p.m. to 10:00 p.m.
If you want to arrive outside of the above-mentioned period or if your arrival is delayed, we ask that you notify us in advance, as the reception is not staffed overnight.
departure / check-out: by 10:00 a.m. at the latest

payment terms and information

For booked stays winter saison:
30% deposit at reservation - balance to be paid 1 day before departure.
If you do not want the deposit to be debited from the indicated credit card, please transfer the amount to the following account:
Deposits to our account (free of charge for the recipient):
Raiffeisenbank Arlberg Silvretta
IBAN: AT78 3624 8000 0080 0581
BIC: RZTIAT22248

For booked stays summer saison:
No deposit is necessary.

payment options on site: cash, EC, credit cards (visa, mastercard)
services not provided by the hotel, such as ski passes, babysitters etc. will be charged with a service fee of 3% if paid by credit card
the current local tax is € 5.00 per person from 15 years old per night.

Inclusive services

• Daily cleaning
• Waste disposal
• Bed linen
• Bath and sauna towels
• fluffy bathrobes & slippers
• Daily wellness and sauna use (Finnish sauna, Turkish steam bath, infrared cabin)
• Breakfast buffet incl. cooked extras
• 10% VAT
• 1 garage place per room/suite

Basic occupancy

• Suite 200: 2 full-paying adults, 1 extra bed possible
• Suite 203: 2 full-paying adults, no extra bed possible
• Suite 301: 2 full-paying adults, no extra bed possible
• Suite 201: 4 full-paying adults, no extra bed possible
• Suite 202: 4 full-paying adults, 1 extra bed possible
• Double/Superior double: 2 full-paying adults, no extra bed possible

Children's prices

In an extra bed in the parents' suite:

• 0 - 5 years free of charge
• 6 - 9 years: Summer €15 / winter €25
• 10 - 12 years: Summer €25 / winter €35
• 13 - 14 years: Summer € 35 / winter €45